The quality revolution is sweeping its way through most companies, institutions and organizations globally. It has focused on improving the quality of products and services delivered to customers and on companies’ internal processes.
The quality profession is at a crossroad. The decade of the 1980s was a period of remarkable change and awareness of quality by consumers, industry and governments.1990s came with a sudden and frenzied emphasis on international quality certification. Many nations, governments and states have developed quality awards to recognize organizations’ outstanding quality control and quality management practices. ISO registration is promoted as the passport required to do business in the post 1992 global marketplace and the only true way to Total Quality Management (TQM).ISO 9001 is a specification for a quality management system. All aspects of staffing, training and induction, management should be part of the quality system.
